I know that MS Excel is one of the basic computer applications that a Call Center Employee must have. With the different Operating Systems that have been released plus the difference in terms of the versions of the MS Office Excel software, it has become rather confusing for those that are new to it. So to help those of you who are still puzzled or if you just want a refresher, I have compiled a couple of Youtube video tutorials that will teach you step by step on how to navigate around and use MS Excel.
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